The Official Airport Assistance Network of the World Airports

Airport Assistance Services

Fast Track Assistance

Airport Assist provides Fast Track Assistance at Geneva Airport; allowing passengers to go through the security and immigration procedures in an efficient manner (if available). This kind of service is especially valuable in the busiest periods for skiing when passenger usage surges as well as during holidays and other major international events in the summer.

Meet and Greet

One of the Airport Assist representatives is waiting at your arrival gate, terminal entrance or departure drop off. It will ensure a smooth and stress-free journey from check-in through security instructions, to the Schengen area and non-Schengen areas of the airport.

Lounge Access

Airport Assist will cater to your top-of-the-line needs for lounges at the airport, be it for a business trip or a holiday one. Prior to departure guests will be able to enjoy free refreshments, Wi-Fi, comfortable seating, charging stations and quiet ambiance.

VIP Airport Assistance

Airport Assist provides a truly high end concierge service to executives, diplomats, celebrities and senior travellers or those who like to travel in the most discreet manner. From personal terminal assistance to expedient airport formalities (where available) to a hassle-free process from arrival to departure.

Family & Special Needs Assistance

With Airport Assist, travelling with children, elderly family members or passengers who need mobility assistance is much simpler. There are special personnel to assist with wheelchair access, family transfers, priority boarding and assistance during the airport experience.

Baggage & Porter Help

Airport Assist can help you with porter services so that you don't even have to carry heavy bags at the airport. From picking up bags to checking in, and even assistance and transportation, travellers can move around easily without the additional burden of lugging around bags.

Transit Assistance

Airport Assist also facilitates the move between the various gates of the airport, monitors connections, arranges immigration procedures if necessary and helps alleviate the stress of a short layover at Geneva Airport for passengers with a connecting flight.

Layover & Connection Tips

  • Geneva Airport is quite small and the approach is not as complex as other major European airports. Please allow for 60-90 minutes for connections from Schengen to Schengen and 90-120 minutes for connections from other than Schengen to Schengen.
  • Look for the Schengen or non-Schengen indication on your flight, as there might be a necessity to go through the passport control between the gates.
  • Switzerland is not an EU country, however, it is part of the Schengen Area. Depending on your nationality & itinerary, you may have to perform immigration procedure before continuing.
  • Please check the visa requirements in Switzerland at the Swiss Embassy of your country before travelling. https://www.sem.admin.ch
  • Often, with a long layover in an international airport, lounges are able to offer showers and refreshments, comfortable seating, workstations, and charging stations to make the layover more pleasant.
  • Wi-Fi is available in Geneva Airport free of charge, just register, keep up with your family or enjoy entertainment streaming or check emails for free.
  • If your bag does not proceed to your destination, be sure to inquire with your airline if you have to collect and re-check your bag before your connecting flight.
  • The Geneva Airport is directly connected to the Swiss railway network. The station is situated, lower terminal 1, and it takes around 7 minutes to get to the centre of the city of Geneva.
  • International passengers should follow flight updates on a regular basis via the information screens at the airport or their airline's mobile app, especially in winter when alpine operations could impact flight schedules.
  • Conveniences for young children, such as baby changing, child friendly restaurants and generous waiting areas, are available across T1 which make a more convenient transfer for younger passengers.
  • Geneva Airport is well known for its links to the Swiss and French ski resorts. For those travelling to Alpine destinations there are specially designated ski transfer and ski baggage service providers in the winter.
  • Aviation enthusiasts will also have the opportunity to take in spectacular sightlines of planes in flight (with the Jura Mountains as a backdrop) from certain restaurants and waiting rooms.
  • Several hours before departure, travellers can enjoy the shopping area of the airport without having to leave the terminal, or relax in cafés or enjoy some Swiss specialities.
  • In the busy holiday season or on the occasion of big international events taking place in Geneva, it is advisable to arrive earlier in order to complete the security checks and check-in procedures.
  • Airport Assist is especially useful for business travellers, first time visitors, elderly visitors and travellers with close international relations from the arrival till the boarding.

WE ENSURE SWIFT, SMOOTH AND SAFE PASSAGE THROUGH AIRPORTS